REFUND AND RETURNS POLICY

Effective Date: October 11, 2025
Last Updated: October 17, 2025

Our Commitment to You

At Chop’N’Charm Meat, your satisfaction is our priority. We want you to love every product you receive. If something isn’t right, we’re here to make it right.

1. Return Window

You have 3 hours from the time of purchase to report any issues with your order and request a return or refund.

Why 3 hours? We sell fresh meat, poultry, fish, eggs, and vegetables. Due to food safety regulations and the perishable nature of our products, we must maintain strict return timeframes to ensure quality and safety for all customers.

Important: You must return to our store location with your original receipt to process any return or refund claim.

2. What Can Be Returned

✅ Returnable Items (Within 3 Hours of Purchase):

• Damaged products (packaging damaged or compromised)
• Defective items (spoiled, contaminated, or clearly unusable at time of purchase)
• Wrong items sold (you received something different from what you ordered)
• Missing items (items paid for but not included in your order)

❌ Non-Returnable Items:

Due to health and safety regulations, the following cannot be returned under any circumstances:

• Any items past the 3-hour return window
• Opened or used food products (once the packaging/seal is broken and the product has left the store)
• Perishable goods in good condition that have been stored improperly after purchase
• Items without original receipt
• Sale or clearance items (marked as final sale)
• Gift cards
• Items damaged due to customer mishandling after leaving the store

3. How to Process a Return

If you need to return an item, follow these steps:

Step 1: Return to Store Within 3 Hours

Visit our store location at:

Chop’N’Charm Meat
756 Pembina Hwy
Winnipeg, MB R3M 2M7
Canada

You must bring:

• Your original receipt (required – no exceptions)
• The product in question (in its original condition and packaging if possible)
• Your payment card (if a refund is to be issued to the original payment method)

Step 2: Speak with Our Staff

Our team will:

• Inspect the product
• Review your receipt
• Determine if the return meets our policy requirements

Step 3: Resolution

If your return is approved, we will:

• Issue a full refund to your original payment method, OR
• Provide a replacement product of equal value, OR
• Issue store credit (if you prefer)

Returns are processed immediately in-store.

4. Refund Process

When Will I Get My Refund?

For in-store returns (within 3 hours):

• Immediate refund if paying by debit or cash
• Credit card refunds: 2-5 business days (depending on your bank’s processing time)

What’s Not Refunded:

Since all sales are in-store and immediate, there are no shipping costs. However:

• Opened products that were in acceptable condition at time of purchase
• Items returned after the 3-hour window
• Items returned without a receipt

5. Online Orders & Delivery

For Orders Placed Online at chopncharmmeat.ca:

If you placed an order online for delivery or pickup:

Delivery Orders:

• Contact us immediately upon delivery if there are any issues
• Email chopncharmmeat@gmail.com or call +12045058338 with:
  • Your order number
  • Photos of damaged/defective items
  • Brief description of the issue
• We will arrange for a replacement or refund within 24-48 hours

Pickup Orders:

• Inspect your order before leaving the store
• Any issues must be addressed at the time of pickup with staff present
• Once you leave the premises, the 3-hour return window applies

6. Exchanges

We do not offer direct exchanges. If you need a different product:

1. Return the original item (within 3 hours with receipt)
2. Receive your refund or store credit
3. Purchase the replacement item

Exception: If we made an error (wrong item given), we will immediately exchange it for the correct product at no additional cost.

7. Damaged or Defective Items

What to Do If Your Purchase Has Issues:

In-Store Purchases:

• Inspect products before leaving the store whenever possible
• If you notice damage or defects within 3 hours, return immediately with your receipt

Delivery Orders:

• Inspect your delivery immediately upon arrival
• Take photos of any damaged items or packaging
• Contact us at chopncharmmeat@gmail.com or +12045058338 within 3 hours of delivery
• Do not discard damaged packaging (we may need it for claims)

We’ll resolve the issue by:

• Sending a replacement at no cost
• Issuing a full refund
• Offering store credit for future purchases

8. Wrong or Missing Items

If you received:

• The wrong product
• An incomplete order (missing items)
• Someone else’s order

In-Store: Notify staff immediately before leaving
Delivery/Online: Contact us within 3 hours at chopncharmmeat@gmail.com with your order number and photos

We’ll:

• Provide the correct/missing items at no charge
• Issue a full refund if preferred
• Offer compensation (discount, store credit) for the inconvenience

9. Gifts

If You Received an Item as a Gift:

Contact us at chopncharmmeat@gmail.com or visit our store with:

• The gift receipt (if available)
• The product (within 3 hours of receiving it)

We’ll issue store credit for the value of the returned item (if eligible). The original purchaser will not be notified of the return.

Note: Without a receipt, we cannot process returns on gift items.

10. Sale and Clearance Items

All sale and clearance items are FINAL SALE unless they arrive:

• Damaged
• Defective
• Incorrect (wrong item provided)

This policy ensures we can continue offering great deals on quality products.

11. Order Cancellations

Can I Cancel My Order?

In-Store Purchases: Once payment is completed and you leave the store, cancellations are not available. Returns must follow the 3-hour policy.

Online Orders (Before Preparation): If your online order hasn’t been prepared yet, contact us immediately at chopncharmmeat@gmail.com or +12045058338. We’ll do our best to cancel it and issue a full refund.

Online Orders (After Preparation/In Transit): Once your order is being prepared or out for delivery, it cannot be cancelled. You must follow the return process upon receipt.

12. No Receipt? No Return

We cannot process returns without an original receipt.

Your receipt contains critical information needed to verify your purchase and process refunds. Please keep your receipt until you’re satisfied with your purchase.

Tips:

• Keep receipts for at least 3 hours after purchase
• Take a photo of your receipt for backup
• Store digital receipts from online orders in a safe place

13. Quality Guarantee

We stand behind the quality of our products. If you’re not satisfied with your purchase due to legitimate quality issues (spoilage, contamination, defects), contact us within 3 hours and we’ll make it right.

Our promise:

• Fresh, quality products every time
• Transparent sourcing from Manitoba and Canadian suppliers
• Immediate resolution for genuine issues

14. Food Safety Notice

Once food products leave our store or are delivered to you, we cannot be responsible for:

• Improper storage or handling
• Temperature abuse (leaving products unrefrigerated)
• Contamination after purchase
• Quality degradation due to customer storage practices

Please:

• Refrigerate perishable items immediately
• Follow proper food safety guidelines
• Store products according to package instructions

15. Contact Us

Questions about returns or refunds? We’re here to help!

Chop’N’Charm Meat
Email: chopncharmmeat@gmail.com
Phone: +12045058338
Address: 756 Pembina Hwy, Winnipeg, MB R3M 2M7, Canada
Website: https://chopncharmmeat.ca

Store & Customer Service Hours:
Monday – Saturday: 10 AM – 8 PM
Sunday: 2 PM – 7 PM

16. Policy Updates

We may update this Refund and Returns Policy from time to time to reflect changes in regulations or business practices. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of our store and website after changes constitutes acceptance of the updated policy.