Effective Date: October 11, 2025
Last Updated: October 17, 2025

1. Introduction

Welcome to Chop’N’Charm Meat (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chopncharmmeat.ca and make purchases from our store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

2. Who We Are

Chop’N’Charm Meat is a Winnipeg-based butcher shop and fresh market specializing in premium meats, fresh poultry, wild-caught fish, organic eggs, and farm-fresh vegetables. Our mission is to provide Manitoba families with quality, locally-sourced food without compromise.

Website: https://chopncharmmeat.ca
Contact Email: chopncharmmeat@gmail.com
Business Address: 756 Pembina Hwy, Winnipeg, MB R3M 2M7, Canada

3. Information We Collect

We collect several types of information to provide and improve our services to you:

3.1 Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

Name (first and last)
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through our payment processor; we do not store full credit card details)
Order history and preferences
Communication preferences

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Date and time of visit
Cookies and similar tracking technologies (see Section 6)

3.3 Information from Third Parties

We may receive information about you from third-party services such as:

Payment processors (e.g., credit card verification)
Shipping carriers (e.g., delivery confirmation)
Social media platforms (if you choose to interact with us on social media)

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Order Processing & Fulfillment

To process your orders and payments
To deliver products to your specified address
To send order confirmations and shipping notifications
To handle returns, exchanges, and refunds

4.2 Customer Service

To respond to your inquiries and support requests
To provide customer assistance
To resolve disputes and troubleshoot problems

4.3 Marketing & Communications

To send promotional emails about new products, special offers, and updates (you can opt out at any time)
To personalize your shopping experience
To send newsletters and content you’ve subscribed to

4.4 Website Improvement

To analyze website usage and improve functionality
To understand customer preferences and shopping behavior
To optimize our product offerings

4.5 Legal & Security

To comply with legal obligations and regulations
To protect against fraud and unauthorized transactions
To enforce our Terms of Service and policies
To protect the rights, property, and safety of our business and customers

5. Legal Basis for Processing (For Canadian Users)

Under Canadian privacy laws (PIPEDA – Personal Information Protection and Electronic Documents Act), we process your personal information based on:

Consent: You provide consent when you create an account, place an order, or sign up for communications
Contract Performance: Processing is necessary to fulfill your order and provide services
Legitimate Interests: We process data to improve our services, prevent fraud, and ensure security
Legal Obligations: We process data to comply with Canadian laws and regulations

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website traffic.

6.2 Types of Cookies We Use

Essential Cookies (Required)

Enable core website functionality
Remember your shopping cart items
Maintain your login session
Process secure transactions

Performance Cookies

Track how visitors use our website
Help us identify and fix errors
Improve website performance

Functional Cookies

Remember your preferences (language, region)
Provide enhanced features
Personalize your experience

Marketing Cookies

Track your browsing across websites
Deliver targeted advertisements
Measure advertising effectiveness

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to make purchases.

To manage cookies:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies

6.4 Third-Party Cookies

We use third-party services that may set cookies, including:

Google Analytics (website analytics)
Facebook Pixel (advertising and remarketing)
Payment processors (secure transaction processing)

7. Comments and User-Generated Content

7.1 Blog Comments

When you leave a comment on our blog, we collect:

The data shown in the comment form
Your IP address
Browser user agent string (for spam detection)

7.2 Gravatar

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to display your profile picture. Gravatar’s privacy policy is available at: https://automattic.com/privacy/

After approval, your profile picture and comment become visible to the public.

7.3 Comment Retention

Comments and their metadata are retained indefinitely to automatically approve follow-up comments and maintain conversation context.

8. Media and File Uploads

If you upload images to our website (e.g., product reviews), avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from publicly accessible images.

9. Embedded Content from Other Websites

Our website may include embedded content from third-party websites (e.g., YouTube videos, social media posts, payment widgets).

These third-party websites may:

Collect data about you
Use cookies and tracking technologies
Monitor your interaction with embedded content

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.

10. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

10.1 Service Providers

We share information with third-party service providers who assist us in:

Payment processing (e.g., Stripe, PayPal)
Shipping and delivery (e.g., Canada Post, Purolator, FedEx)
Email marketing (e.g., Mailchimp, if applicable)
Website hosting and maintenance
Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

10.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or illegal activities

10.3 Business Transfers

If Chop’N’Charm Meat is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

11. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements

Specific retention periods:

Order information: 7 years (for tax and accounting purposes)
Account information: Until you request deletion or close your account
Marketing communications: Until you unsubscribe
Website analytics: Anonymized data retained indefinitely
Comments: Retained indefinitely (can be deleted upon request)

12. Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

12.1 Right to Access

You can request a copy of the personal information we hold about you.

12.2 Right to Correction

You can request that we correct inaccurate or incomplete information.

12.3 Right to Deletion

You can request that we delete your personal information (subject to legal retention requirements).

12.4 Right to Opt-Out

You can opt out of marketing communications at any time by:

Clicking “unsubscribe” in our emails
Contacting us directly
Updating your account preferences

12.5 Right to Data Portability

You can request an exported file of your personal data in a commonly used format.

12.6 Right to Withdraw Consent

You can withdraw consent for data processing at any time (though this may affect our ability to provide services).

12.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: chopncharmmeat@gmail.com
Phone: +12045058338
Mail: 756 Pembina Hwy, Winnipeg, MB R3M 2M7, Canada

We will respond to your request within 30 days.

13. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmission
Secure payment processing through PCI-compliant processors
Restricted access to personal information (only authorized personnel)
Regular security audits and updates
Secure data storage with encrypted backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

14. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

15. International Data Transfers

Chop’N’Charm Meat operates in Canada. However, some of our service providers may be located outside of Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

16. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

17. Email Marketing & Communication Preferences

17.1 Opt-In

When you place an order or sign up for our newsletter, you may receive promotional emails about:

New products and arrivals
Special offers and discounts
Recipes and cooking tips
Company news and updates

17.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link at the bottom of any email
Logging into your account and updating preferences
Contacting us directly

Note: Even if you opt out of marketing emails, we will still send transactional emails related to your orders (confirmations, shipping updates, etc.).

18. Password Reset & Account Security

If you request a password reset, your IP address will be included in the reset email for security purposes. We recommend:

Using strong, unique passwords
Not sharing your account credentials
Logging out after using shared devices
Contact us immediately if you suspect unauthorized access

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will update the “Last Updated” date at the top of this page
Significant changes will be communicated via email or a prominent notice on our website
Continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Chop’N’Charm Meat
Email: chopncharmmeat@gmail.com
Phone: +12045058338
Address: 756 Pembina Hwy, Winnipeg, MB R3M 2M7, Canada
Website: https://chopncharmmeat.ca

We are committed to resolving any privacy concerns promptly and transparently.

21. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Privacy Policy